Return Policy
Return Policy
Thank you for shopping at Sammie's Crochet & Jewelry! Because all of our items are handmade with love and care, please read our return policy carefully.
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery. Items must be unused, unworn, and in their original condition.
Non-Returnable Items
- Custom or personalized orders
- Final sale items
- Items damaged due to misuse or improper care
How to Start a Return
To initiate a return, please contact us at [your email] with your order number and reason for return. We'll get back to you within 2–3 business days with next steps.
Refunds
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your item arrived damaged or you received the wrong item, please contact us within 48 hours of delivery with a photo, and we'll make it right!